Refund policy

Refunds and Returns

Since these are food products, we cannot accept returns or exchanges.

If there is a problem with your order, we need you to do 3 things so we can resolve it for you:

1. Take photos of the problem and packaging (front and back).
2. Find the production code. It’s an 8 digit code printed in black ink on the packaging.
3. Send the photos and production code to hello@theovendoor.ca with your order number.

Once we have this information, we will either send you a replacement order or refund it.

Our products are made from the finest ingredients, and yes, they taste amazing! Yet no matter how tasty they are - the key to our success is your satisfaction.