Shipping policy

Shipping

We ship via FedEx to all provinces in Canada. At this time, we are unable to ship to the territories (YT, NWT, NT).

Perishable goods that don’t need to travel frozen are packed from the freezers and thaw in transit so they arrive fresh, ready to eat.

Shipping costs are calculated at checkout. 

Orders ship Monday - Thursday. If you place your order Friday-Sunday, it will be shipped the following Monday since we do not ship over the weekend. You can expect your order to arrive within 4 days of when it ships. 

While we work to ship orders efficiently, we are unable to prevent fulfillment delays or delays caused by FedEx.

Where is My Order?

You should have received an email with the tracking number for your order. Check your inbox for an email from TheOvenDoor.ca. If you can’t find it, contact us at hello@theovendoor.ca and we’ll help.

Order Cancellations

During the week, we ship orders as quickly as possible. If you need to cancel your order, contact us quickly at hello@theovendoor.ca. We cannot guarantee we can cancel your order after it’s placed.